Frequently asked questions
Shipping & Delivery
DELIVERY & RETURNS
Tracking Numbers will be included with every order.
Orders will be shipped within 1-5 business days.
My items arrived damaged or appears to be tampered with. What should I do?
Please notify me immediately with any problems regarding your order so I can rectify the situation as soon as possible.
Please include the following in your email:
- Your Order Number
- When you received the package
- Details of the damages and photos.
Refund & Exchanges
EXCHANGE & RETURNS
Due to certain monitor settings, actual items may not be exactly as shown. Tayboo Boutique strives to provide the best representation in terms in colours and size.
Should you order an item and received the wrong colour, size or style, I will gladly exchange the item for no extra charge.
Claims must be made within 5 days of receiving item(s). Proof must be obtained stating error to be qualified for an exchange. Item(s) must be returned, at customer expense, in original condition and approved before replacement is sent. Return shipping expense will not be reimbursed unless in the extremely rare case you were sent the wrong order.
Tayboo Boutique is committed to providing the utmost quality in products and customer service. Should you feel unsatisfied with your item(s), returns are acceptable within the following terms:
- Items must be in it's original condition (packaging, labels and tags intact).
- A claim must be filed within 5 days of receiving item(s)
- Refunds, less shipping and handling, will take a few days to be processed
Purchased items in your possession for over 5 days will not be accepted for an exchange or refund.