Aurora

US Orders:Due to the Canada Post strike, shipping costs have increased. Enjoy a free gift with every order, plus free shipping on orders over $200!

Frequently asked questions

Shipping & Delivery

DELIVERY & RETURNS

Shipping Update: US Orders

Due to the Canada Post strike, we’ve switched to a new shipping company for US orders. While this means higher shipping costs, we’re offering an extra gift with every order to help offset the increase. Plus, enjoy free shipping on orders over $200! Thank you for your understanding and continued support!

Canada Shipping:

Tracking Numbers will be included with every order.

Orders will be shipped within 1 week of ordering unless stated otherwise.

**Orders will be shipped via FedEx or UPS for the time being due to the Canada Post strike. This will ensure no delays at no extra cost to you!**

My items arrived damaged or appears to be tampered with. What should I do?

Please notify me immediately with any problems regarding your order so I can rectify the situation as soon as possible.

Please include the following in your email:

Your Order Number
When you received the package
Details of the damages and photos.

Refund & Exchanges

EXCHANGE & RETURNS

Due to certain monitor settings, actual items may not be exactly as shown. Tayboo Boutique strives to provide the best representation in terms in colours and size.

Should you order an item and received the wrong colour, size or style, I will gladly exchange the item for no extra charge.

Claims must be made within 5 days of receiving item(s). Proof must be obtained stating error to be qualified for an exchange. Item(s) must be returned, at customer expense, in original condition and approved before replacement is sent. Return shipping expense will not be reimbursed unless in the extremely rare case you were sent the wrong order.

Tayboo Boutique is committed to providing the utmost quality in products and customer service. Should you feel unsatisfied with your item(s), returns are acceptable within the following terms:

Items must be in it's original condition (packaging, labels and tags intact).
A claim must be filed within 5 days of receiving item(s)
Refunds, less shipping and handling, will take a few days to be processed

Purchased items in your possession for over 5 days will not be accepted for an exchange or refund.

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10" Spudsters - Axolotl Plush

Frequently asked questions

DELIVERY & RETURNS

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